5.2. Receiving Messages

The messages received by the conversation center agent are placed in the received messages list. Double-clicking on a received message will open it as a new tab (see Figure 5.3, “A received message”). When you want to reply to the message, click on the "Reply" button. The user interface will switch to the send panel, and fill in all slots (receiver, conversation-id, etc.) based on the received message. You can then edit the reply message and hit the "Send" button. If you want to get rid of the tab of a received message, you can use the "Close" button next to the "Reply" button.

A received message

Figure 5.3. A received message